Privacy Policy
At MELB Cleaning & Services, we respect your privacy and take the handling of personal information seriously.
This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, request a quote, make a booking, use our website or otherwise deal with our business.
Information we may collect
Depending on how you interact with us, we may collect information such as:
your name
phone number
email address
business or organisation name
service address
billing details
information about the cleaning service you are requesting
access or site information relevant to the service
photographs or service records where reasonably required
recruitment or employment information if you apply to work with us
We only collect information that is reasonably necessary for us to provide our services or operate our business.
How we use your information
We may use personal information to:
respond to enquiries
prepare quotes
arrange and manage cleaning services
communicate about bookings, changes or service issues
process payments and invoices
manage client accounts
maintain service and quality records
improve our services and business operations
manage recruitment and employment matters
meet legal, insurance or regulatory obligations
We will not use personal information for unrelated purposes unless we have your consent or are permitted or required to do so by law.
Service providers and business systems
We may use trusted third-party platforms and service providers to help run our business.
These may include systems used for:
website hosting
email and communications
accounting and invoicing
payroll
payments
scheduling and job management
customer relationship management
cloud file storage
recruitment
automation and AI-assisted business tools
Where personal information is processed through these services, we only use it where reasonably necessary for legitimate business purposes.
Photos and site information
In some cases, we may take photographs of a work area for purposes such as:
preparing a quote
recording the condition of a site
quality control
reporting damage or incidents
confirming completion of work
We will avoid intentionally capturing confidential information, sensitive records or identifiable individuals where it is not necessary.
We will not use client photos for advertising or social media without permission.
How we protect information
We take reasonable steps to protect personal information from:
unauthorised access
misuse
loss
interference
disclosure
alteration
This may include password-protected systems, restricted access to business records and the use of reputable service providers.
No online or electronic system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the information we hold.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, or for as long as required for legal, tax, employment, insurance or business record-keeping purposes.
When information is no longer required, we may securely delete or de-identify it.
Accessing or correcting your information
You may contact us if you would like to:
request access to personal information we hold about you
correct information that is inaccurate or out of date
ask a question about how your information is handled
We may need to verify your identity before providing access to certain information.
Marketing communications
We may contact existing or prospective clients about our services where it is appropriate to do so.
You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.
Website information and cookies
Our website may collect basic technical information such as browser type, device information, pages visited and general website usage.
We may also use cookies or analytics tools to help us understand how visitors use our website and improve its performance.
You can manage cookies through your browser settings.
Third-party links
Our website may contain links to third-party websites or services.
MELB Cleaning & Services is not responsible for the privacy practices or content of external websites, and we recommend reviewing their privacy policies separately.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time as our business, systems or legal requirements change.
The latest version will be published on our website.
Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
MELB Cleaning & Services
Melbourne, VIC | 0413 906 104 | info@melbcleaningservices.com